{"id":204,"date":"2026-08-24T15:35:54","date_gmt":"2026-08-24T14:35:54","guid":{"rendered":"https:\/\/kottoge.com\/?page_id=204"},"modified":"2026-10-13T12:32:46","modified_gmt":"2026-10-13T11:32:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/kottoge.com\/es\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"<style>.kb-row-layout-id204_7b565a-84 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id204_7b565a-84 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id204_7b565a-84 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:0px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id204_7b565a-84 > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id204_7b565a-84{z-index:5;position:relative;}@media all and (max-width: 1024px){.kb-row-layout-id204_7b565a-84 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id204_7b565a-84 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id204_7b565a-84 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column204_85848c-f0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column204_85848c-f0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column204_85848c-f0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column204_85848c-f0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column204_85848c-f0{position:relative;}@media all and (max-width: 1024px){.kadence-column204_85848c-f0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column204_85848c-f0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column204_85848c-f0\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading204_931aeb-e5, .wp-block-kadence-advancedheading.kt-adv-heading204_931aeb-e5[data-kb-block=\"kb-adv-heading204_931aeb-e5\"]{padding-top:0px;margin-top:0px;text-align:center;font-size:46px;line-height:1.2;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading204_931aeb-e5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_931aeb-e5[data-kb-block=\"kb-adv-heading204_931aeb-e5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_931aeb-e5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_931aeb-e5[data-kb-block=\"kb-adv-heading204_931aeb-e5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading204_931aeb-e5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_931aeb-e5\">FAQ<\/h1>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-204_9b42ba-29 .kt-block-spacer{height:6px;}.wp-block-kadence-spacer.kt-block-spacer-204_9b42ba-29 .kt-divider{border-top-width:2px;border-top-color:var(--global-palette6, #718096);width:130px;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-204_9b42ba-29\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kadence-column204_eed5d4-0d{max-width:950px;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column204_eed5d4-0d{-webkit-flex:0 1 950px;flex:0 1 950px;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column204_eed5d4-0d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column204_eed5d4-0d > .kt-inside-inner-col{flex-direction:column;}.kadence-column204_eed5d4-0d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column204_eed5d4-0d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column204_eed5d4-0d{position:relative;}.kadence-column204_eed5d4-0d, .kt-inside-inner-col > .kadence-column204_eed5d4-0d:not(.specificity){margin-bottom:100px;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column204_eed5d4-0d{-webkit-flex:0 1 950px;flex:0 1 950px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column204_eed5d4-0d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column204_eed5d4-0d{max-width:950px;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column204_eed5d4-0d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column204_eed5d4-0d\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading204_c68705-06, .wp-block-kadence-advancedheading.kt-adv-heading204_c68705-06[data-kb-block=\"kb-adv-heading204_c68705-06\"]{padding-bottom:5px;font-size:18px;line-height:1.8em;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading204_c68705-06 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_c68705-06[data-kb-block=\"kb-adv-heading204_c68705-06\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_c68705-06 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_c68705-06[data-kb-block=\"kb-adv-heading204_c68705-06\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading204_c68705-06 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_c68705-06\"><strong>What will I receive when I purchase a pattern from Kottoge?<\/strong><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_286f0d-fd, .wp-block-kadence-advancedheading.kt-adv-heading204_286f0d-fd[data-kb-block=\"kb-adv-heading204_286f0d-fd\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading204_286f0d-fd mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_286f0d-fd[data-kb-block=\"kb-adv-heading204_286f0d-fd\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_286f0d-fd img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_286f0d-fd[data-kb-block=\"kb-adv-heading204_286f0d-fd\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading204_286f0d-fd wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_286f0d-fd\">When you order a pattern from Kottoge, you will receive a&nbsp;<strong>downloadable digital knitting pattern or crochet pattern PDF file<\/strong>. Once payment is processed, you are sent a confirmation email via the email you provided during checkout with all the information regarding your order.&nbsp;<strong>Within that email<\/strong>, you also receive the<strong>&nbsp;link to download<\/strong>&nbsp;your knit or crochet pattern file(s). This link to download your file(s)&nbsp;<strong>never expires<\/strong>.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_ddd941-bf, .wp-block-kadence-advancedheading.kt-adv-heading204_ddd941-bf[data-kb-block=\"kb-adv-heading204_ddd941-bf\"]{margin-bottom:10px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading204_ddd941-bf mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_ddd941-bf[data-kb-block=\"kb-adv-heading204_ddd941-bf\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_ddd941-bf img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_ddd941-bf[data-kb-block=\"kb-adv-heading204_ddd941-bf\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading204_ddd941-bf wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_ddd941-bf\">Each Kottoge pattern digital file contains multiple-page\u00a0<strong>written instructions in English or Spanish<\/strong> detailing how to knit or crochet the specific design pattern you have purchased. All patterns contain a\u00a0<strong>list to all the reccommended tools\u00a0<\/strong>required to knit or crochet the pattern.\u00a0<strong>Some patterns<\/strong>\u00a0also have complimentary\u00a0<strong>video tutorials\u00a0<\/strong>demonstrating how a technique or stitch is worked, if that is the case it will be specified in the product description. These video tutorials are also available in our YouTube channel.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_5c79a7-66, .wp-block-kadence-advancedheading.kt-adv-heading204_5c79a7-66[data-kb-block=\"kb-adv-heading204_5c79a7-66\"]{padding-top:30px;padding-bottom:5px;font-size:18px;line-height:1.8em;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading204_5c79a7-66 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_5c79a7-66[data-kb-block=\"kb-adv-heading204_5c79a7-66\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_5c79a7-66 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_5c79a7-66[data-kb-block=\"kb-adv-heading204_5c79a7-66\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading204_5c79a7-66 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_5c79a7-66\"><strong>Can a purchase I made on kottoge.com be saved in my ravelry library?<\/strong><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_e53f45-19, .wp-block-kadence-advancedheading.kt-adv-heading204_e53f45-19[data-kb-block=\"kb-adv-heading204_e53f45-19\"]{margin-bottom:10px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading204_e53f45-19 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_e53f45-19[data-kb-block=\"kb-adv-heading204_e53f45-19\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_e53f45-19 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_e53f45-19[data-kb-block=\"kb-adv-heading204_e53f45-19\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading204_e53f45-19 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_e53f45-19\">Unfortunately, no. Because kottoge.com and Ravelry are not connected. If you want your purchase to be saved in your Ravelry library, please purchase it through&nbsp;<a href=\"https:\/\/www.ravelry.com\/designers\/kottoge\" data-type=\"link\" data-id=\"https:\/\/www.ravelry.com\/designers\/kottoge\" target=\"_blank\" rel=\"noopener\">our Kottoge Ravelry shop!<\/a><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_9f95ce-db, .wp-block-kadence-advancedheading.kt-adv-heading204_9f95ce-db[data-kb-block=\"kb-adv-heading204_9f95ce-db\"]{padding-top:30px;padding-bottom:5px;font-size:18px;line-height:1.8em;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading204_9f95ce-db mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_9f95ce-db[data-kb-block=\"kb-adv-heading204_9f95ce-db\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_9f95ce-db img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_9f95ce-db[data-kb-block=\"kb-adv-heading204_9f95ce-db\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading204_9f95ce-db wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_9f95ce-db\"><strong>In what languages are your patterns available?<\/strong><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_fceb14-b4, .wp-block-kadence-advancedheading.kt-adv-heading204_fceb14-b4[data-kb-block=\"kb-adv-heading204_fceb14-b4\"]{margin-bottom:10px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading204_fceb14-b4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_fceb14-b4[data-kb-block=\"kb-adv-heading204_fceb14-b4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_fceb14-b4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_fceb14-b4[data-kb-block=\"kb-adv-heading204_fceb14-b4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading204_fceb14-b4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_fceb14-b4\">Kottoge patterns are available in&nbsp;English&nbsp;and&nbsp;Spanish. When you purchase a pattern, you will receive separate files for each language. All available languages are included in your purchase.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_f6807b-50, .wp-block-kadence-advancedheading.kt-adv-heading204_f6807b-50[data-kb-block=\"kb-adv-heading204_f6807b-50\"]{padding-top:30px;padding-bottom:5px;font-size:18px;line-height:1.8em;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading204_f6807b-50 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_f6807b-50[data-kb-block=\"kb-adv-heading204_f6807b-50\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_f6807b-50 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_f6807b-50[data-kb-block=\"kb-adv-heading204_f6807b-50\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading204_f6807b-50 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_f6807b-50\"><strong>How can I download the pattern?<\/strong><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_7f4fbf-79, .wp-block-kadence-advancedheading.kt-adv-heading204_7f4fbf-79[data-kb-block=\"kb-adv-heading204_7f4fbf-79\"]{margin-bottom:10px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading204_7f4fbf-79 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_7f4fbf-79[data-kb-block=\"kb-adv-heading204_7f4fbf-79\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_7f4fbf-79 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_7f4fbf-79[data-kb-block=\"kb-adv-heading204_7f4fbf-79\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading204_7f4fbf-79 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_7f4fbf-79\">Once your order is completed, you will receive an email with the link\/s to download your purchased pattern\/s. A link to download the PDF files will also be at the Downloads page in your account. To access it, login to your account<strong>&nbsp;<em><a href=\"https:\/\/kottoge.com\/my-account\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/em>&nbsp;<\/strong>and click&nbsp;<em>Downloads&nbsp;<\/em>in the left menu. If you have any issues please&nbsp;<em><strong><a href=\"https:\/\/kottoge.com\/contact\/\" data-type=\"page\" data-id=\"199\" target=\"_blank\" rel=\"noopener\">contact us<\/a><\/strong><\/em>.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_41739b-a5, .wp-block-kadence-advancedheading.kt-adv-heading204_41739b-a5[data-kb-block=\"kb-adv-heading204_41739b-a5\"]{padding-top:30px;padding-bottom:5px;font-size:18px;line-height:1.8em;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading204_41739b-a5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_41739b-a5[data-kb-block=\"kb-adv-heading204_41739b-a5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_41739b-a5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_41739b-a5[data-kb-block=\"kb-adv-heading204_41739b-a5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading204_41739b-a5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_41739b-a5\"><strong>How long will the download links be available?<\/strong><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_bbc9a6-91, .wp-block-kadence-advancedheading.kt-adv-heading204_bbc9a6-91[data-kb-block=\"kb-adv-heading204_bbc9a6-91\"]{margin-bottom:10px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading204_bbc9a6-91 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_bbc9a6-91[data-kb-block=\"kb-adv-heading204_bbc9a6-91\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_bbc9a6-91 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_bbc9a6-91[data-kb-block=\"kb-adv-heading204_bbc9a6-91\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading204_bbc9a6-91 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_bbc9a6-91\">There is no timeframe to download the PDF patterns. You will have lifetime access and can download your file(s) at any time.&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_41f47b-25, .wp-block-kadence-advancedheading.kt-adv-heading204_41f47b-25[data-kb-block=\"kb-adv-heading204_41f47b-25\"]{padding-top:30px;padding-bottom:5px;font-size:18px;line-height:1.8em;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading204_41f47b-25 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_41f47b-25[data-kb-block=\"kb-adv-heading204_41f47b-25\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_41f47b-25 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_41f47b-25[data-kb-block=\"kb-adv-heading204_41f47b-25\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading204_41f47b-25 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_41f47b-25\"><strong>I can&#8217;t download the pattern. Help!<\/strong><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_05beee-e6, .wp-block-kadence-advancedheading.kt-adv-heading204_05beee-e6[data-kb-block=\"kb-adv-heading204_05beee-e6\"]{margin-bottom:10px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading204_05beee-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_05beee-e6[data-kb-block=\"kb-adv-heading204_05beee-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_05beee-e6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_05beee-e6[data-kb-block=\"kb-adv-heading204_05beee-e6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading204_05beee-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_05beee-e6\">Don&#8217;t worry! Email us at&nbsp;<strong>hello@kottoge.com<\/strong>&nbsp;or&nbsp;<a href=\"https:\/\/kottoge.com\/contact\/\" data-type=\"page\" data-id=\"199\" target=\"_blank\" rel=\"noopener\">contact us here<\/a>&nbsp;and we&#8217;ll help you download your pattern.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_8155e8-5b, .wp-block-kadence-advancedheading.kt-adv-heading204_8155e8-5b[data-kb-block=\"kb-adv-heading204_8155e8-5b\"]{padding-top:30px;padding-bottom:5px;font-size:18px;line-height:1.8em;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading204_8155e8-5b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_8155e8-5b[data-kb-block=\"kb-adv-heading204_8155e8-5b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_8155e8-5b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_8155e8-5b[data-kb-block=\"kb-adv-heading204_8155e8-5b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading204_8155e8-5b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_8155e8-5b\"><strong>Why subscribe to your newsletter?<\/strong><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_c66c0e-e0, .wp-block-kadence-advancedheading.kt-adv-heading204_c66c0e-e0[data-kb-block=\"kb-adv-heading204_c66c0e-e0\"]{margin-bottom:10px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading204_c66c0e-e0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_c66c0e-e0[data-kb-block=\"kb-adv-heading204_c66c0e-e0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_c66c0e-e0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_c66c0e-e0[data-kb-block=\"kb-adv-heading204_c66c0e-e0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading204_c66c0e-e0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_c66c0e-e0\">We send\u00a0occasional\u00a0emails to our subscribers to let them know firsthand when we release a new knitting pattern, crochet pattern or a whole collection. We also share tutorials and special coupons througout the year. And you will also get a 10% discount code when you first sign up. You can subscribe to the Kottoge newsletter\u00a0<a href=\"https:\/\/kottoge.kit.com\/subscribe\" data-type=\"link\" data-id=\"https:\/\/kottoge.kit.com\/subscribe\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_d77df8-22, .wp-block-kadence-advancedheading.kt-adv-heading204_d77df8-22[data-kb-block=\"kb-adv-heading204_d77df8-22\"]{padding-top:30px;padding-bottom:5px;font-size:18px;line-height:1.8em;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading204_d77df8-22 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_d77df8-22[data-kb-block=\"kb-adv-heading204_d77df8-22\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_d77df8-22 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_d77df8-22[data-kb-block=\"kb-adv-heading204_d77df8-22\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading204_d77df8-22 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_d77df8-22\"><strong>How can I create an account?<\/strong><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_72592f-87, .wp-block-kadence-advancedheading.kt-adv-heading204_72592f-87[data-kb-block=\"kb-adv-heading204_72592f-87\"]{margin-bottom:10px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading204_72592f-87 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_72592f-87[data-kb-block=\"kb-adv-heading204_72592f-87\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_72592f-87 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_72592f-87[data-kb-block=\"kb-adv-heading204_72592f-87\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading204_72592f-87 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_72592f-87\">You can create an account&nbsp;<strong><a href=\"https:\/\/kottoge.com\/my-account\" data-type=\"link\" data-id=\"https:\/\/kottoge.com\/my-account\" target=\"_blank\" rel=\"noopener\">HERE<\/a><\/strong>. Write down your email and your chosen password. Once you click the Registration button, you will be added to our database as a customer. &nbsp;Creating an account gives you access to your future purchases, download your files and save your information for faster checkout.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_9dd686-1a, .wp-block-kadence-advancedheading.kt-adv-heading204_9dd686-1a[data-kb-block=\"kb-adv-heading204_9dd686-1a\"]{padding-top:30px;padding-bottom:5px;font-size:18px;line-height:1.8em;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading204_9dd686-1a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_9dd686-1a[data-kb-block=\"kb-adv-heading204_9dd686-1a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_9dd686-1a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_9dd686-1a[data-kb-block=\"kb-adv-heading204_9dd686-1a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading204_9dd686-1a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_9dd686-1a\"><strong>Can I get a refund?<\/strong><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading204_83c4c2-30, .wp-block-kadence-advancedheading.kt-adv-heading204_83c4c2-30[data-kb-block=\"kb-adv-heading204_83c4c2-30\"]{margin-bottom:10px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading204_83c4c2-30 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading204_83c4c2-30[data-kb-block=\"kb-adv-heading204_83c4c2-30\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading204_83c4c2-30 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading204_83c4c2-30[data-kb-block=\"kb-adv-heading204_83c4c2-30\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading204_83c4c2-30 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading204_83c4c2-30\">Kottoge does not accept returns or exchanges. We are not able to process returns or exchanges on any orders. Please, contact us at&nbsp;<strong>hello@kottoge.com<\/strong>&nbsp;and we&#8217;ll discuss your specific situation.<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ What will I receive when I purchase a pattern from Kottoge? When you order a pattern from Kottoge, you will receive a&nbsp;downloadable digital knitting pattern or crochet pattern PDF file. Once payment is processed, you are sent a confirmation email via the email you provided during checkout with all the information regarding your order.&nbsp;Within&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_wp_convertkit_post_meta":{"form":"-1","landing_page":"0","tag":"0","restrict_content":"0"},"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-204","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>faq - Kottoge<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kottoge.com\/es\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"faq - Kottoge\" \/>\n<meta property=\"og:description\" content=\"FAQ What will I receive when I purchase a pattern from Kottoge? 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