FAQ

What will I receive when I purchase a pattern from Kottoge?

When you order a pattern from Kottoge, you will receive a downloadable digital knitting pattern or crochet pattern PDF file. Once payment is processed, you are sent a confirmation email via the email you provided during checkout with all the information regarding your order. Within that email, you also receive the link to download your knit or crochet pattern file(s). This link to download your file(s) never expires.

Each Kottoge pattern digital file contains multiple-page written instructions in English or Spanish detailing how to knit or crochet the specific design pattern you have purchased. All patterns contain a list to all the reccommended tools required to knit or crochet the pattern. Some patterns also have complimentary video tutorials demonstrating how a technique or stitch is worked, if that is the case it will be specified in the product description. These video tutorials are also available in our YouTube channel.

Can a purchase I made on kottoge.com be saved in my ravelry library?

Unfortunately, no. Because kottoge.com and Ravelry are not connected. If you want your purchase to be saved in your Ravelry library, please purchase it through our Kottoge Ravelry shop!

In what languages are your patterns available?

Kottoge patterns are available in English and Spanish. When you purchase a pattern, you will receive separate files for each language. All available languages are included in your purchase.

How can I download the pattern?

Once your order is completed, you will receive an email with the link/s to download your purchased pattern/s. A link to download the PDF files will also be at the Downloads page in your account. To access it, login to your account here and click Downloads in the left menu. If you have any issues please contact us.

How long will the download links be available?

There is no timeframe to download the PDF patterns. You will have lifetime access and can download your file(s) at any time. 

I can’t download the pattern. Help!

Don’t worry! Email us at hello@kottoge.com or contact us here and we’ll help you download your pattern.

Why subscribe to your newsletter?

We send occasional emails to our subscribers to let them know firsthand when we release a new knitting pattern, crochet pattern or a whole collection. We also share tutorials and special coupons througout the year. And you will also get a 10% discount code when you first sign up. You can subscribe to the Kottoge newsletter here.

How can I create an account?

You can create an account HERE. Write down your email and your chosen password. Once you click the Registration button, you will be added to our database as a customer.  Creating an account gives you access to your future purchases, download your files and save your information for faster checkout.

Can I get a refund?

Kottoge does not accept returns or exchanges. We are not able to process returns or exchanges on any orders. Please, contact us at hello@kottoge.com and we’ll discuss your specific situation.